Shipping & Delivery

Welcome to our Shipping & Delivery information. Every SoieVia piece is crafted with care, and we want your delivery experience to be just as refined. If anything is unclear, our team is here for you at support@soievia.com.

Where do we ship?

We currently ship to all EU countries (including the UK and Switzerland), as well as Canada and Australia. We do not ship to the United States at this time.

Do I pay for shipping?

Premium insured shipping is free for all EU destinations. For Canada and Australia, shipping rates are calculated at checkout. Every parcel is fully insured by us for your peace of mind.

VAT & Customs

VAT is already included in the price of your item. You should not have to deal with customs clearance or pay any extra fees — your order will arrive without additional charges.

How long does it take?

Each SoieVia creation is made to order — never mass-produced. Your silk piece is individually printed, hand-finished, and carefully packed in our signature packaging. Production and preparation take place within 24–72 hours after payment is cleared. Delivery time is approximately 10 working days from dispatch for all destinations. Public holidays in your country may cause slight delays.

Where is my order?

You will receive a tracking number by email as soon as your order is dispatched. Tracking updates may take 2–3 days to appear in the system. Use our Track My Order page to follow your parcel’s journey. If you cannot locate your parcel after this time, contact us and we will liaise with our logistics partners.

Address changes

Customers are responsible for entering the correct address at checkout. If you notice an error, contact us immediately — we may be able to update it before dispatch. Once your order is listed for shipment, we cannot make changes.

When is my order considered delivered? (Legal Consent)

By placing an order with SoieVia, you agree that an order is deemed successfully delivered once the tracking number we provide — updated by your local postal service — shows “Successfully Delivered” to the address you supplied. If there is no tracking update for more than 40 business days, you are entitled to a full refund. We cannot accept responsibility for lost items once tracking confirms delivery or a signature has been obtained.

A delivery experience as refined as our silk

From the moment your order is placed, your piece begins its journey — silk printed to perfection, finished by skilled hands, and wrapped in our signature SoieVia presentation. Every step is designed to ensure your order arrives not just safely, but beautifully.

📧 Contact us anytime: support@soievia.com