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GDPR Privacy Policy Statement

GDPR Privacy Policy

SoieVia – The Way of Silk. Always With You™

Last updated: [Insert Date]

At SoieVia.com, we are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and safeguard your information.

1. Data Controller

Tradename: SoieVia.com
Company: LuxiMarketing Ltd, London, UK.
Contact Email: support@soievia.com

2. Data We Collect

We may collect and process the following personal data:

Name
Email address
Billing and shipping addresses
Phone number
Payment information (handled securely by third-party processors)
Purchase history
IP address and browser information
Any other information you provide through our website

3. How We Use Your Data

Your personal data may be used to:

Process and fulfil your orders
Communicate with you about your orders and provide support
Send promotional emails and newsletters (if you have opted in)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

Performance of a contract: To fulfil your orders and provide services
Consent: For sending promotional emails and newsletters
Legal obligation: To comply with applicable laws and regulations
Legitimate interests: To improve services and enhance your shopping experience

5. Data Sharing

We may share your personal data with:

Third-party payment processors (e.g., Stripe, PayPal)
Shipping and logistics providers
Service providers for hosting, analytics, and marketing
Legal and regulatory authorities when required by law

6. Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

Your personal data is retained for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under the GDPR, you have the following rights:

Right to access: Request a copy of your personal data.
Right to rectification: Request corrections to inaccurate or incomplete data.
Right to erasure: Request deletion of your data under certain circumstances.
Right to restrict processing: Request limited processing of your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing for legitimate interests or direct marketing.